1. Introduction
At Forest Park Riding Centre Pvt Ltd., we strive to provide the best experience for our guests. If you are not entirely satisfied with your booking, we’re here to help.
2. Cancellation and Refunds
- Accommodation Bookings: Cancellations made 7 days before the check-in date will receive a full refund. Cancellations made within 7 days of the check-in date will incur a 10% cancellation fee.
- Horse Riding Sessions: Cancellations made 24 hours before the scheduled session will receive a full refund. Cancellations made within 24 hours of the session will incur a 10% cancellation fee.
3. No-Shows
If you do not show up for your booking without prior notice, no refund will be issued.
4. Rescheduling
- Accommodation: You may reschedule your stay up to 7 days before your original check-in date without any additional charges, subject to availability.
- Horse Riding Sessions: Rescheduling is allowed up to 24 hours before the session without any additional charges, subject to availability.
5. Refund Process
Refunds will be initiated from the original payment method it was processed from.
6. Contact Us
For any questions regarding cancellations, refunds, or rescheduling, please contact us at [email protected] or call us at +94707556556.